CUSTOMER SERVICE

Return & Refund Policy

 
At Your Baby Fashions.com, we value your satisfaction and strive to provide the best possible experience. To make the return process smooth and transparent, we kindly ask you to follow the detailed guidelines below:
 
 

 

Inspect Your Product During Delivery

  • As soon as the delivery person arrives, carefully check the product in their presence.
  • If you notice any defects or issues, return the product immediately to the delivery person.
  • After we receive the returned product, we will thoroughly inspect it. Depending on your preference, we will either resend the product or cancel the order. If you’ve made an advance payment, we will initiate a full refund promptly.
 

 

What Happens in Case of Defects?

  • If the product is found to be defective, you are entitled to a full refund of the purchase price.
  • However, if the product has no defects but you choose not to accept it, the refund will be processed after deducting the delivery charges.
 

 

Reporting a Defect

  • To ensure a hassle-free process, record a video of the unboxing while the delivery person is present.
  • Clearly highlight the issue with the product in the video. Send this video to our official page or customer support team.
  • In such cases, we will not only accept the return but also refund the delivery charges.
 

 

Returning After Delivery

If you wish to return the product after the delivery person has left, please note the following conditions:

  1. Delivery Charges: You will need to bear the delivery charges for the return.
  2. Product Condition: Products that have been used, damaged, or washed will not be eligible for return.
  3. Proper Packaging: Ensure the product is securely and neatly packaged before sending it back to us.
  4. Refund Process: Once we receive the product and verify that it is in its original condition, we will process the refund (if you made an advance payment).
 

 

A Few Important Notes

  • For a smooth return experience, always inspect your product immediately upon delivery.
  • Make sure to document any issues clearly with photos or videos.
  • Returns are processed promptly, and refunds for valid returns are guaranteed.
 

 

Refund Policy

As per Your Baby Fashions.com‘s refund policy:

  • Refunds will be processed within 24 hours of return approval.
  • Refunds will be credited to the same account used for the original payment.
  • If a different account number is provided, the refund will not be processed.
  • If the refund does not appear in your account within 24 hours of approval, please contact us via our Facebook page or messaging system. We will ensure the refund is executed within the next 24 hours.

 

We are committed to ensuring your trust and satisfaction with every purchase. If you have any further questions, don’t hesitate to reach out to our support team. Thank you for shopping with us! 😊