FAQ
Ordering:
You can place an order on our website by adding items to your cart and completing the checkout process.
You will receive an order confirmation email once your order has been successfully placed.
We cannot guarantee that we will be able to make changes to your order after you have received your order confirmation. Please contact our customer service team as soon as possible if you need to make changes to your order.
Shipping:
Yes! We offer free shipping worldwide. Please refer to our shipping policy for more information on our free shipping offer.
Yes, we offer international shipping. Please refer to our shipping policy for more information on international shipping rates and delivery times.
Note: Since we are offering products worldwide. Therefore, how long it will take to get the order depends on the country. Such as the US, UK, France, and Germany, it takes 1-2 weeks, and for Australia, Canada, and Italy takes 10-18 business days. It also takes 10-18 and 15-30 business days for the rest of the world. These times are approximate and in many cases, our products arrive quickly.
We cannot guarantee that we will be able to change the shipping address once your order has been placed. Please contact our customer service team as soon as possible if you need to change the shipping address.
Yes, you will receive a tracking number once your order has shipped. You can use this tracking number to monitor the status of your delivery.
Returns:
We offer a 30-day return policy for most items. Please refer to our returns policy for more information on our return process.
To initiate a return, please contact our customer service team. They will provide you with a return authorization number and instructions on how to return your item.
Yes! Customers are responsible for the cost of return shipping unless the item is defective or damaged.
Products:
We restock items on a regular basis, but we cannot guarantee when a specific item will be restocked. Please check our website regularly for updates on out-of-stock items.
Yes, we occasionally offer discounts and promotions to our customers. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.
Please contact our customer service team as soon as possible if you receive a damaged item. We will provide you with instructions on how to return the item and receive a replacement or refund.
Payment:
We accept the following payment methods:
Credit cards: Visa, Mastercard, American Express, Discover
Debit cards: Visa, Mastercard
PayPal
Please note that we do not accept cash or checks as payment.
Yes, we use industry-standard encryption to protect your payment information.
There are several reasons why a payment might be declined, such as an incorrect billing address or insufficient funds in your account. Please contact your bank or credit card provider for more information.
Yes, we accept most major debit cards. Please make sure your debit card has a credit card logo (Visa, Mastercard, etc.) and can be used for online purchases.
Yes, we accept PayPal Credit as a payment option. Please select PayPal at checkout and follow the prompts to use PayPal Credit.
Account:
You can reset your password by clicking the “Forgot password” link on the login page. Follow the prompts to enter your email address and reset your password.
You can update your account information by logging into your account and clicking on the “Account Information” link. From there, you can update your email address, password, and other account details.
Security:
Yes, we take the security of your personal information seriously. We use industry-standard SSL encryption to protect your data, and we never share your information with third parties.
We use a third-party payment processor to handle all credit card transactions, and we do not store your credit card information on our servers.
We cannot guarantee that we will be able to make changes to your order after you have received your order confirmation. Please contact our customer service team as soon as possible if you need to make changes to your order.